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Data Protection / Privacy Policy

By accessing this website and the pages ("Site") of Artsupport GmbH ("Company"), you acknowledge and agree that the Company collects and uses personal information about you in accordance with this Privacy Policy ("Privacy Policy") and the Terms and Conditions. By continuing to access or use this site or by using an email address provided on this website, you acknowledge and agree that your personal information will be used as described in this Privacy Policy.

The company is committed to protecting your privacy. This Privacy Policy applies to the entire process of collecting personal information on this website via the World Wide Web. It describes how your personal data is collected and used and how the company complies with its legal data protection obligations.

The terms "you" and "yours" refer to you as a natural person and not to legal entities or business units. The terms "we" and "our" refer exclusively to the Swiss-based company that owns and operates this website.

1. What information can we collect from you?

The collection, processing and use of your personal data is carried out within the scope of the principles of data avoidance and economy necessary for the establishment, execution and processing of the sales contracts in the online shop. This concerns in particular:

  • Information that you voluntarily provide by filling out forms on this website or otherwise contacting us through our site. This also applies to the data you make available to us if you subscribe to our newsletter or wish to receive further services. We may also ask for information if you enter a contest or promotion sponsored by us or report a problem with this site.
  • If you contact us, we may keep a copy of this correspondence.
  • Information about your visits to this website, including traffic, weblogs and other connection information, whether collected for our or other purposes, and the resources you access.

2. Use of cookies

In order to make your visit to our website as comfortable as possible, we use so-called "cookies" to display our product range or for online advertising campaigns. These are files that your browser stores on your computer's hard drive. Cookies help us to clearly identify account holders and to optimize their navigation on our website. We assure you that no personal data, such as name or address, will be collected or stored in this context. With online advertising campaigns, cookies are automatically deleted after one month. It is not technically possible to spy out your hard disk by means of cookies, nor is your privacy otherwise violated by the use of cookies. Most browsers automatically accept cookies; however, you also have the option of deactivating cookies. We recommend that you accept cookies.

3. Newsletter

By subscribing to the newsletter, you agree that we may use your e-mail address to send you an e-mail newsletter with information about products, promotions, news and for our own advertising purposes. If you have consented to this when registering for the newsletter, we will evaluate which contents of the newsletter are of particular interest to our subscribers in order to optimise our offer. In the context of an individual profiling, values such as the opening of certain contents or the click behaviour in the newsletter are recorded and evaluated. You can revoke your consent to receive the newsletter at any time by unsubscribing from the newsletter on our website. You will also find the link to the unsubscribe page in each newsletter.

4. Use of analysis software

This website uses Google Analytics, a web analysis service of Google Inc. "("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze user traffic. The user data (including the IP address) collected with the help of these cookies is transmitted to a Google server located in the USA and stored. Google processes this data to analyse your use of this website, to compile reports on the activity of this website on behalf of the company and to provide further services in connection with the use of the Internet and certain websites. Google may pass this data on to third parties, either when required to do so by law or when third parties process the data provided on behalf of Google. Under no circumstances will Google use your IP address in connection with other data provided by Google.

You can prevent cookies from the web from being stored on your computer by changing your browser settings. Please note, however, that in this case you may not be able to use the full functionality of this website. By using this website, you agree that Google may collect and use your data in the manner described above for the purposes mentioned above.

5. Data storage

The data that we collect from you is stored in accordance with the relevant data security regulations in Switzerland (location of the server). By providing your personal data, you agree to the transmission, storage and evaluation, as previously stated. We will take all reasonable steps to ensure that your information is treated with confidence and in accordance with this Privacy Policy.

All data you provide us with is stored by us on our secure servers. All financial transactions are encrypted by us using SSL technology. We therefore do not store account data. Rather, these are stored by the payment gateways, which are also obliged to treat all data in accordance with the relevant data security guidelines. If we have assigned (or you have set) a password that gives you access to certain areas of this site, you are required to keep that password confidential. Please do not share your password with anyone else.

6. Data security and confidentiality

Unfortunately, the transmission of data via the Internet is not absolutely secure. While we do our best to ensure that the Internet service providers cooperating with us take appropriate technical and organizational security precautions to protect your personal data. However, we cannot guarantee the security of the information you submit to this site. Any data transmission is therefore at your own risk. Once we have received your information, we work with strict procedures and security measures to prevent unauthorized access to this information.

You can communicate with us via e-mail. E-mail messages sent over the Internet are neither confidential nor secure. They may be viewed, lost, intercepted or modified by third parties. E-mail traffic can cross national borders, even if sender and recipient are in the same country. We shall not be liable for any damages resulting from the use of e-mails or other electronic messaging systems in communicating with us.

7. Storage of e-mails

All incoming and outgoing e-mails are automatically stored in our e-mail archive. These e-mails are protected by legal, technical and organisational precautions. Access is only granted to employees in clearly defined functions. All e-mails are deleted after a certain period of time. If you do not want us to store your private e-mails, we strongly recommend that you do not send e-mails with private, non-commercial content to our e-mail accounts.

8. Data storage

We store your personal data for the following purposes:

  • We provide you with information, products or services that you request from us or that we believe may be of interest to you, provided you have agreed that we may contact you for these purposes.
  • We ensure that the content of this website is displayed to you in the most effective way on your computer (including smartphones and other electronic devices).
  • We fulfil all obligations arising from the contracts you have concluded with us.
  • We allow you to use interactive functions of our services if you wish.
  • We will inform you of any changes to our services.

When you use this website, we may also collect certain information about the way you use it without you being personally identifiable. In general, this information is collected within the framework of so-called "data traffic". We collect and store this information automatically each time you interact with this site.

9. Disclosure of your personal data

We will not disclose your personal data to third parties. The following situations are exceptions to this:

  • If required by law or if we are requested to do so by a court or authority
  • To external service providers who support us in the area of data processing or in any other way
  • If it is necessary to protect the interests of Artsupport GmbH or other users

We retain the personal data collected via this website for as long as necessary or permitted by law.

10. Your rights

You have a right to free information about your stored data as well as if necessary a right to correction, blocking or deletion of these data. You can revoke your consent to the use of your personal data for advertising purposes at any time in the future. Please address all objections or inquiries in writing to: or to the contact details given in the imprint.


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